Relay · Services
Everything Relay handles.
One assistant, the whole front desk. These are the real Relay Smart services running under the hood — set up, managed and tuned by us. Tap any one to see what’s included.
📥 Answer & capture
What you get
- Answers 24/7 on the first ring
- Custom name — “Relay” or your business’s
- Natural voice & accent you choose
- Custom greeting & FAQ answers in your tone
- Smart routing to the right person or voicemail
- Bilingual call handling (English & French)
- Full transcript & recording of every call
- Takes detailed messages when needed
What you get
- Auto-text within seconds of a missed call
- Two-way SMS conversation
- Books or captures details right in the text
- Stops callers ringing a competitor next
- Custom message in your brand voice
What you get
- Answers visitor questions instantly
- Captures name, number & intent
- Books straight into your calendar
- Hands off to a human when it matters
- Matches your site’s look & tone
What you get
- Smart intake forms for each service
- Captures from calls, chat & web in one place
- Structured, complete details every time
- Instant notification to your team
What you get
- Custom qualifying questions per service
- Scores & tags each lead automatically
- Routes hot leads to you first
- Filters out tire-kickers & spam
📆 Book & follow up
What you get
- Two-way Google & Outlook sync
- Checks live availability so you’re not double-booked
- Auto reminders by text & email
- Easy self-serve reschedule & cancel
- Buffer & availability rules you control
What you get
- Auto-logs calls, contacts & notes
- Triggers the right follow-up sequence
- Keeps your pipeline current automatically
- Works with your existing CRM
What you get
- Drip & nurture sequences
- Appointment & payment reminders
- Consent & opt-out handled by default
- Personalized in your voice
What you get
- Automatic follow-up on sent quotes
- Gentle, well-timed nudges
- Flags ready-to-buy replies
- Books the next step for you
What you get
- Win-back outreach to old contacts
- Seasonal & offer-based campaigns
- Re-books lapsed clients
- Runs quietly in the background
📊 Watch & improve
What you get
- Records & transcribes every call
- Scores call quality & outcomes
- Spots missed opportunities
- Coaching-ready insights
What you get
- Calls, bookings & lead metrics in one place
- Live dashboard plus a weekly digest
- Source & ROI tracking
- Plain-English summaries, no jargon
What you get
- Automatic review requests sent to every customer
- One tap to Google, Facebook & more
- Timed for the best response
- A private feedback channel open to everyone
- Follows Google & Meta review policies — no gating
What you get
- Full setup & integration with your tools
- Trained on your services, hours & FAQs
- Ongoing tuning & optimization
- Real human support standing behind it
🌐 Beyond the front desk
What you get
- Custom-designed site, built for your business
- Fast, secure hosting handled by us
- Relay’s chat & booking built right in
- Mobile-friendly and easy to update
- Connected to your calendar & CRM
- An optional add-on — the receptionist stays the focus
🚀 let’s talk
Not sure which pieces
you need?
Book a free strategy call. We’ll map your front desk and switch on only what fits.